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General FAQs

Driver

Host

Process

How do I sign up to become a Karocharge host?

Signing up as a Karocharge host is easy. Simply download the app, create an account, and follow the steps to list your charger.

How do I use the chargers on the Karocharge network?
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Download the app, register as a user, browse available chargers, select one, and follow the prompts to book and use the charger.

Can I be both a host and a driver?
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Yes, you can. Karocharge allows users to both host a charger and use chargers from other hosts on the network.

Is there a fee to use the app?
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No, Karocharge is free to download and use for both hosts and users.

Do I need to own an EV to be a host?
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No, you can host a charger even if you don't own an electric vehicle.

What about potential risks?
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Karocharge ensures safety and reliability by vetting hosts and providing secure transactions through the platform.

How secure is Karocharge?
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Karocharge employs robust security measures to protect user data and transactions.

How is my data protected?
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Your data is safeguarded using encryption and strict privacy policies to ensure confidentiality.

What if I can't be present when my car completes charging?
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You can communicate with the host through the app to coordinate.

What if my charging needs change from my initial booking?
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You can modify your booking through the app, subject to availability.

What if I miss a charging session?
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Please notify the host and Karocharge support as soon as possible to discuss options.

Am I billed for the entire duration my car is connected?
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You are billed based on the actual charging duration, as recorded by the host's charger.

What if I forget to conclude a session?
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It's important to ensure sessions are properly concluded through the app to avoid additional charges.

What type of charger is suitable?
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Any Level 2 charger compatible with electric vehicles can be suitable for hosting on Karocharge.

How much can I earn as a host?
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Earnings vary based on charger usage, pricing, and availability, but hosts can earn additional income regularly.

How is my charger's pricing determined?
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Hosts set their own pricing per kWh or per session, considering factors like electricity costs and market rates.

When will I receive my payments?
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Payments are typically processed after each completed charging session, depending on your chosen payment method.

What if I can't park my car while an EV user uses my charger?
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You can coordinate with the EV user to ensure access to the charger without affecting your parking needs.

Am I guaranteed payment?
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Yes, payments for completed charging sessions are guaranteed through Karocharge's secure payment system.

What does Karocharge do?
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Karocharge connects EV drivers with private charger hosts, facilitating easy access to charging infrastructure.

How is pricing determined on Karocharge?
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Hosts set their own pricing for charging sessions on Karocharge, providing flexibility and competitive rates.

How is the payment amount calculated on Karocharge?
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Payment amounts are calculated based on the duration of the charging session and the host's set rate per kWh or per session.

Can I delete my Karocharge account?
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Yes, you can delete your Karocharge account at any time through the app settings.

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Stay informed with updates about news & products relating to our service.

We pledge not to share your data with anyone without your permission, and certainly won't spam you.